Posboll&Shipping Policy

This shipping policy applies to all orders of pickleball nets, portable net sets, automatic pickleball serving machines and supporting accessories purchased from our Shopify store. It clarifies order processing, shipping timelines, shipping fees, international customs rules, damaged/lost shipment solutions and related terms, ensuring transparent and standardized shipping services for all global customers.

1. Order Processing Time

All orders will be processed and inspected within 1-3 business days after payment confirmation (excluding weekends and official holidays). All pickleball equipment will undergo strict quality inspection and packaging reinforcement before shipment to avoid damage during long-distance transportation. Order processing may be slightly delayed during peak sales seasons or holiday periods, and we will notify customers via email in advance for any abnormal delays.

2. Shipping & Delivery Time

Our store provides global cross-border shipping services. The delivery time varies by destination country/region and shipping method:

• Domestic / Neighboring Regions: 5-10 business days

• Regular International Shipping: 10-20 business days

• Express Shipping: 3-7 business days (optional upgrade)

Delivery time is calculated from the date the package is dispatched. The actual delivery time is subject to the logistics carrier’s transit progress, and may be affected by customs clearance, weather, local logistics delays and other uncontrollable factors.

3. Shipping Fee Rules

Since pickleball nets and serving machines are large-sized and bulky sports equipment, shipping fees are calculated based on product weight, volume and destination country. The exact shipping cost will be automatically displayed during checkout.

• We offer free shipping promotions for designated regions and order amount thresholds from time to time, subject to the real-time rules on the checkout page;

• Additional remote area surcharges may apply for remote regions, which shall be borne by customers;

• Multiple-item orders will be charged with combined shipping fees according to total weight and volume.

4. Logistics Tracking & Notification

Once your order is dispatched, we will send a shipping confirmation email containing the logistics tracking number and carrier information to your reserved email address. Customers can track the real-time transit status of the package through the official carrier website or Shopify order page. We do not support untracked shipping for large equipment orders to ensure shipping safety.

5.International Customs & Tax Rules

All international shipments may be subject to import duties, taxes and customs inspection fees imposed by the destination country/region. These local customs fees are the sole responsibility of the customer.

• Our store will strictly declare products in accordance with international customs regulations and provide complete customs clearance documents;

• We are not responsible for customs clearance delays, package detention or return caused by customers’ failure to pay taxes or non-compliance with local import regulations;

• Customers are advised to confirm the local import policy and tax standard of their country before placing an order.

6.Damaged & Lost Shipment Handling

For large equipment such as pickleball nets and serving machines, we adopt reinforced carton and foam packaging to reduce transportation risks:

• Lost Package: If the package is confirmed lost by the logistics carrier, we will provide full refund or free reshipment for customers;

• Transport Damage: If the product is damaged during transportation, customers can apply for replacement or partial refund by providing unboxing videos and damaged product photos within 48 hours after receiving the goods;

• We do not accept damage claims caused by artificial collision, improper unpacking or long-term storage after signing for the package.

7. Shipping Restrictions & Special Instructions

• We do not ship to restricted, embargoed and high-risk regions stipulated by international trade rules;

• Pickleball serving machines are electronic equipment, which will be shipped in compliance with international electronic product transportation standards, with complete safety certification documents;

• Package size and weight are subject to slight changes due to product upgrades and packaging optimization, without prior notice.

8. Policy Update

We reserve the right to update and revise this shipping policy without prior notice. The latest version will be posted on our store page and take effect immediately for all subsequent orders.