Posboll Warranty Policy

This limited warranty policy applies to all products purchased from our Shopify store, including pickleball serving machines, pickleball net sets, pickleball protective goggles and related supporting accessories. We guarantee that all products are free from factory defects in materials and workmanship under normal daily training and competitive use. This warranty is only valid for the original purchaser and is non-transferable.

1. Product Warranty Period & Coverage

We implement classified warranty services for different types of pickleball equipment to match product attributes and usage scenarios:

1.1 Pickleball Serving Machine

Warranty Period: 2-years

Coverage: Covers all non-human-induced electrical and mechanical failures under standard use, including power failure, abnormal ball launching, motor malfunction, circuit failure, and factory assembly defects. We provide free parts replacement, free maintenance or full machine replacement for eligible faulty equipment within the warranty period.

1.2 Pickleball Net

Warranty Period:The heavy-duty net is covered by a Lifetime Limited Warranty, while the light-duty net comes with a 5-Year Limited Warranty.

Coverage: Covers factory quality problems such as natural cracking of net surface, frame fracture, bracket deformation, loose connectors and structural damage under normal outdoor and indoor court use. Free replacement of defective nets.

1.3 Pickleball Protective Goggles，Pickleball Equipment

Warranty Period: 1year

Coverage: Covers factory defects including lens peeling, frame cracking, strap falling off, and sealing process defects. It ensures the safety and structural integrity of the goggles for daily sports protection.

1.4 Pickleball Trainer

Warranty Period: 1 Year

Coverage: Free replacement for factory defects including broken frames, deformed support poles, loose connectors and structural damage, when used normally on indoor and outdoor courts.

2. Valid Warranty Conditions

Customers can enjoy free warranty services only if all the following conditions are met:

• The product is used for normal pickleball training, casual games and formal tournaments, without violent operation or overloaded use.

• No unauthorized disassembly, modification, self-repair or structural alteration of the product.

• No man-made damage such as falling, collision, water immersion, corrosion and improper power connection.

• Provide valid order number, purchase record and real photos/videos of defective products.

3. Warranty Exclusions

The following situations are not covered by our free warranty service:

• Normal consumable wear, surface scratches, color fading, slight aging and cosmetic damage caused by daily use.

• Damage caused by misuse, improper storage, extreme weather exposure and non-sports use.

• Damage from accidental impact, drop, water damage and artificial destruction.

• Products disassembled, modified or repaired by third-party institutions or individuals without official authorization.

• Clearance products, discounted final-sale items and promotional free gifts.

4. Warranty Claim Process

1.Submit a warranty request via our store support email within the valid warranty period;

2.Provide your order number, detailed fault description and clear product defect photos/videos;

3.Our customer service team will review your application within 3–5 business days;

4.Once verified and approved, we will arrange free repair, parts replacement or product replacement;

5.Customers bear the return shipping fee for warranty applications; we bear the reshipping fee for replaced products.

5. Out-of-Warranty Service

For products beyond the official warranty period, we still provide paid maintenance and customized parts replacement services at affordable prices. We offer lifelong free technical consultation for all customers.

6. Policy Update Statement

We reserve the right to update and revise this warranty policy at any time without prior notice. The latest version posted on the store official page shall take effect immediately and apply to all subsequent orders.