Posboll&  Refund Policy

Thank you for shopping with our store. We specialize in professional pickleball equipment, including pickleball nets, portable net sets, automatic pickleball serving machines and supporting accessories. This return and refund policy applies to all orders purchased on our Shopify store, standardizes return eligibility, shipping rules, warranty terms and refund procedures, and protects the legitimate rights and interests of all global customers.

1. General Return Time Window

We support All Products within 30 calendar days from the date customers receive the goods. All return, refund and exchange applications must be initiated within the valid period. Any request submitted beyond the 30-day window will not be accepted without official quality confirmation.

2. Return Product Qualification & Condition

 As large sports equipment, pickleball nets and serving machines must meet the following conditions to qualify for return and refund:

• Pickleball Net Series: Uninstalled or completely disassembled after trial installation, no artificial damage, no tearing, fading or deformation of the net surface, no scratch, rust or distortion of the support frame and fixed parts. All original accessories (support rods, base, fixed ropes, screws, storage bags) are complete.

• Pickleball Serving Machine Series: Minor trial use only, no long-term continuous operation. The machine body, control panel, charging port and launching structure are intact, without artificial collision, drop, water immersion or modification. The original packaging, user manual, power cord and all supporting parts are complete and undamaged.

• All returned products must be in resalable condition with complete original packaging.

Products damaged by improper operation, private disassembly, man-made damage, accidental drop, water immersion, long-term use wear and tear, or missing accessories are not eligible for free return and refund.

3. Non-Returnable & Final Sale Rules

The following situations and product categories are final sale and do not support returns or refunds (except for factory quality defects):

• Clearance products, promotional discounted equipment, flash sale items;

• Equipment with artificial damage, missing parts, or damaged original packaging that cannot be resold;

• Products that have been privately disassembled, modified or repaired by customers;

• Malfunctions caused by incorrect power connection, improper operation and non-compliant use.

4. Shipping Fee & Return Logistics Rules

• Store Responsibility (Quality Problem): If the equipment has factory defects, functional failure, missing accessories, wrong delivery or transit damage, we will bear the full return shipping cost and provide free replacement or full refund.

• Customer Responsibility (Personal Reason): For personal reasons such as inappropriate size, mismatched equipment, personal dislike and unnecessary purchase, customers shall bear all return shipping fees. The original shipping fee of the order is non-refundable.

• We do not accept freight collect returns. All return packages must be prepaid by customers (excluding store liability problems).

5.Exclusive Warranty Policy for Equipment

To ensure customer use experience, we provide exclusive warranty service for our core equipment:

• Pickleball Net:10-years warranty. Under normal use, if the net surface is naturally cracked and the bracket is deformed or damaged without man-made reasons, we provide free replacement of accessories or parts.

• Pickleball Serving Machine:365-day full machine warranty. During the warranty period, non-artificial functional failures such as inability to start, abnormal launching, circuit failure will be repaired or replaced for free.

Warranty service does not cover artificial damage, improper use, natural wear and tear of consumable parts, and damage caused by unauthorized disassembly.

6. Refund Processing Rules & Time Limit

After we receive, inspect and confirm the returned equipment meets the return standards:

• We will complete the refund review and processing within 3-7 business days;

• The fund will be returned to the original payment channel (PayPal, credit card, etc.);

• The actual arrival time depends on the processing cycle of the payment platform, generally 7-10 business days.

7. Official Return Application Process

1.Initiate a return request via Shopify order message or store official email within the valid return period;

2.Provide order number, equipment real photos (overall condition, defective parts) and return reason;

3.Wait for customer service review and obtain official return address and RMA return authorization number;

4.Pack the equipment completely with original packaging and accessories, send it back and fill in the logistics tracking number;

5.After our inspection, complete refund or exchange service.

8. Policy Explanation & Update

We reserve the right to update and revise this return and refund policy at any time. The latest policy will be displayed on the store page in real time and take effect immediately. All orders are subject to the latest official policy.

To submit a return request, please log into your account:https://shopify.com/81320771892/account